PRIVACY POLICY

Nondiya Fasa Enterprise

Effective Date: October 16, 2025

Last Updated: October 16, 2025

1. INTRODUCTION

Nondiya Fasa Enterprise ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://nondiyafasa.co.za) and engage with our services, including career coaching, income opportunity programs, and digital skills training.

We are a Cape Town-based career and income coaching organization. We take your privacy seriously and operate in compliance with the Protection of Personal Information Act (POPIA), 2013 of South Africa.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services or website.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

Contact Information:

  • Name

  • Email address

  • Phone number

  • Physical address (optional)

Service-Related Information:

  • Career history and work experience (for career coaching)

  • Educational background

  • Skills and qualifications

  • Goals and objectives

  • Employment status

Communication Information:

  • Messages you send through contact forms

  • Emails you send us

  • WhatsApp messages

  • Information shared during coaching sessions

  • Feedback and testimonials

Program Enrollment Information:

  • For our Learn & Earn program: Your ZLTO enrollment details, learner's license exam progress, and certification completion

  • Your age and employment status (to verify eligibility)

  • Your Cape Town residency information

Payment Information:

  • Banking details (if applicable for any paid services)

  • Payment history (limited; we do not store full banking credentials)

2.2 Information Collected Automatically

Website Usage Information:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited and time spent on each page

  • Links clicked

  • Referring website

Cookies and Tracking:

  • We use cookies to enhance user experience

  • Google Analytics tracking (anonymous, aggregated)

  • No third-party tracking for advertising purposes

Device Information:

  • Device type (mobile, tablet, desktop)

  • Device identifiers

  • Approximate location (country/region level only)

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Providing career coaching and guidance

  • Enrolling you in the Learn & Earn program

  • Offering digital skills training

  • Responding to your inquiries

  • Processing program applications

3.2 Communication

  • Sending you updates about our programs

  • Notifying you of changes to our services

  • Responding to your messages and questions

  • Scheduling coaching sessions or program meetings

  • Following up on your progress

3.3 Program Improvement

  • Understanding how you use our website

  • Improving our services and user experience

  • Identifying technical issues

  • Gathering feedback to enhance our offerings

3.4 Legal and Compliance

  • Complying with legal obligations

  • Verifying eligibility for programs (age, employment status, location)

  • Maintaining records as required by law

  • Protecting our legal rights

3.5 Marketing and Engagement

  • Sending newsletters about new programs

  • Sharing success stories and testimonials (with your consent)

  • Inviting you to webinars or events

  • Keeping you updated on industry trends and opportunities

3.6 Safety and Security

  • Detecting and preventing fraud

  • Protecting against security threats

  • Maintaining website security

We do NOT use your information for:

  • Selling to third parties

  • Spam or unwanted marketing

  • Tracking for advertising purposes

  • Any purpose you have not consented to

4. LEGAL BASIS FOR PROCESSING

We only process your personal information where we have a lawful basis to do so. Our legal bases include:

  • Contract: Processing is necessary to provide services you have requested (coaching, programs)

  • Consent: You have explicitly consented to processing

  • Legal Obligation: We are required to process information by South African law

  • Legitimate Interests: Processing is necessary for our business operations (providing quality services, program administration, safety)

5. SHARING YOUR INFORMATION

5.1 We Share Information With:

ZLTO (Learn & Earn Partner):

  • For the Learn & Earn program, we share necessary information with ZLTO to process your enrollment and payments

  • ZLTO has their own privacy policy; we encourage you to review it

Service Providers:

  • Email service providers (for sending newsletters and updates)

  • Website hosting and management (Hostinger)

  • Analytics providers (Google Analytics—anonymized data only)

  • Payment processors (if applicable)

Legal Requirements:

  • Government authorities if required by law

  • Law enforcement when legally required

  • Court orders or legal processes

5.2 We Do NOT Share Information With:

  • Marketing companies or advertisers

  • Data brokers

  • Social media platforms (unless you consent specifically)

  • Third-party coaching or recruitment agencies (unless you request this)

  • Any party without your knowledge or consent (except as legally required)

6. DATA RETENTION

6.1 How Long We Keep Your Information

Active Client Information:

  • While you are receiving our services: We retain information for the duration of coaching or program enrollment

  • During active coaching relationships: Information is retained throughout the engagement plus 1 year after completion

Program Enrollment Records:

  • For Learn & Earn participants: We retain records for 7 years (as may be required for program verification)

  • Learner's license certification information: Retained for 5 years (corresponding to license validity period)

Marketing Communications:

  • If you opt in to our mailing list: Information retained until you unsubscribe

  • After unsubscribing: Your email is added to our suppression list and retained for 2 years

Website Analytics:

  • Anonymized analytics data: Retained for 2 years

  • IP addresses and device identifiers: Automatically deleted within 14 months

Backup Data:

  • Website backups may retain information longer than stated above

  • Backups are deleted according to our backup retention policy (contact us for specifics)

6.2 After Retention Period:

Once the retention period expires, we securely delete or anonymize your information. You can request deletion at any time (see Section 10: Your Rights).

7. DATA SECURITY

7.1 Security Measures We Use:

  • Website Security: SSL encryption (https://) for all website communications

  • Password Protection: Access to customer data is password-protected and restricted to authorized personnel

  • Staff Training: Our team is trained on data privacy and security practices

  • Regular Updates: We maintain updated security software and systems

  • Secure Transfers: Sensitive information is transmitted using secure protocols

  • No Public Storage: Personal information is never stored on publicly accessible servers

7.2 Limitations:

While we implement industry-standard security measures, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet. You use our services at your own risk. However, we take your security seriously and continuously work to improve our protections.

8. INTERNATIONAL DATA TRANSFERS

Our website and services are hosted in South Africa. We do not intentionally transfer personal information outside of South Africa. However, some of our service providers (such as Google Analytics) may process data on servers outside South Africa. These service providers are contractually obligated to comply with data protection laws equivalent to South African standards.

If you are accessing our website from outside South Africa, you consent to your information being processed and transferred according to South African data protection laws.

9. CHILDREN'S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will immediately delete such information and notify the individual or their legal guardian.

For our Learn & Earn program, the minimum age is 18 years. By enrolling, you confirm that you are at least 18 years old.

10. YOUR PRIVACY RIGHTS

Under the Protection of Personal Information Act (POPIA) and this Privacy Policy, you have the following rights:

10.1 Right of Access

You have the right to request access to your personal information that we hold. To request access:

  • Email us at [email address]

  • Provide details about the information you're requesting

  • We will respond within 30 days

10.2 Right to Correction

You have the right to request that we correct inaccurate, incomplete, or outdated information. To request correction:

  • Email us with specific details of what needs correcting

  • We will update your information and confirm within 15 days

10.3 Right to Deletion

You have the right to request deletion of your personal information, except where:

  • We are legally required to retain it

  • Deletion would violate our contract with you

  • Deletion is prevented by legal obligations (e.g., program completion records)

To request deletion:

  • Email us with a deletion request

  • Specify which information should be deleted

  • We will confirm action within 30 days

10.4 Right to Restrict Processing

You may request that we restrict how we use your information (for example, limiting use to service delivery only, not marketing). To restrict processing:

  • Email us with details of how you want us to restrict use

  • We will confirm the restriction

10.5 Right to Opt Out of Marketing

You have the right to opt out of marketing communications at any time:

  • Click "Unsubscribe" on any marketing email

  • Reply with "STOP" to any SMS

  • Email us to opt out

10.6 Right to Withdraw Consent

If we are processing your information based on your consent, you can withdraw that consent at any time by emailing us. Withdrawing consent does not affect the lawfulness of processing before withdrawal.

10.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: contact@nondiyafasa.co.za Postal Address: [Your Postal Address], Cape Town, South Africa Response Time: We will respond to all requests within 30 days

11. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including:

  • Social media platforms

  • Payment processors

  • Partner websites

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing your information. This Privacy Policy applies only to information collected through our website and services.

12. COOKIES AND TRACKING TECHNOLOGIES

12.1 What Are Cookies?

Cookies are small text files stored on your device that help websites remember your preferences and improve user experience.

12.2 Cookies We Use:

Essential Cookies:

  • Required for website functionality

  • Enable login and session management

  • Cannot be disabled without breaking site functionality

Analytical Cookies:

  • Google Analytics (to understand website usage)

  • Data is anonymized and aggregated

  • Helps us improve website performance

Preference Cookies:

  • Remember your language and theme preferences

  • Improve your user experience

12.3 Managing Cookies:

You can control cookies through your browser settings:

  • Most browsers allow you to refuse cookies

  • You can also delete cookies already on your device

  • Disabling cookies may affect website functionality

13. CONTACT FOR PRIVACY CONCERNS

If you have concerns about our privacy practices, questions about this policy, or wish to exercise your privacy rights, please contact us:

Email: contact@nondiyafasa.co.za WhatsApp: [Your WhatsApp Number] Phone: [Your Phone Number] Mailing Address: Nondiya Fasa Enterprise, [Your Street Address], Cape Town, South Africa Hours: Monday-Friday, 9 AM - 5 PM SAST

We will respond to all inquiries within 30 days.

14. COMPLAINTS AND DISPUTE RESOLUTION

If you believe we have violated your privacy rights, you have the following options:

  1. Contact us directly (see Section 13) to resolve the issue

  2. Lodge a complaint with the Information Regulator (South Africa's data protection authority):

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

  • We will update the "Last Updated" date at the top of this policy

  • For material changes, we will notify you by email or prominent notice on our website

  • Your continued use of our website or services after changes constitutes your acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.

16. ACKNOWLEDGMENT AND CONSENT

By using our website and services, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.

If you do not agree with our privacy practices, please do not use our website or services.

17. SPECIFIC PROGRAM POLICIES

17.1 Learn & Earn Program Privacy

For participants in our Learn & Earn program through ZLTO:

  • Your personal information is shared with ZLTO for program enrollment and payment processing

  • ZLTO has their own privacy policy; we recommend reviewing it

  • Your learner's license exam results are recorded for program completion verification

  • We retain program records for 7 years for compliance purposes

17.2 Career Coaching Privacy

During career coaching sessions:

  • Information you share is confidential and retained securely

  • We may use anonymized information to improve our coaching methods

  • We will not share your information with employers or recruitment agencies unless you explicitly consent

  • Your career history and goals are retained for 1 year after coaching completion

17.3 Newsletter and Blog Subscribers

If you subscribe to our blog or mailing list:

  • We use your email address to send updates and newsletters

  • You can unsubscribe at any time by clicking the unsubscribe link in any email

  • We do not sell or share your email address with third parties

  • Unsubscribed emails are retained on our suppression list for 2 years

18. POLICY SUMMARY

In simple terms, here's what you need to know:

✓ We collect only information you provide or that is necessary for our services ✓ We use your information to deliver coaching, programs, and services ✓ We do not sell your information to anyone ✓ Your information is encrypted and secure ✓ You can access, correct, or delete your information anytime ✓ You can opt out of marketing communications ✓ We comply with South African data protection laws

Last Updated: October 16, 2025

Next Policy Review: October 16, 2026

CONTACT INFORMATION

Nondiya Fasa Enterprise

Email: contact@nondiyafasa.co.za WhatsApp: [Your WhatsApp Number] Phone: [Your Phone Number] Website: https://nondiyafasa.co.za Address: [Your Street Address], Cape Town, South Africa

Business Hours: Monday - Friday, 9 AM - 5 PM (South African Standard Time)

This Privacy Policy is provided as a guide. For legal concerns or specific situations, you may wish to consult with a legal professional. Nondiya Fasa Enterprise is committed to transparency and protecting your privacy rights under South African law.